When in transit, your package will be handled multiple times. It might also have packages put on top of it. Your packaging has to be strong enough to withstand courier transportation. If your packaging is not sufficient, you risk your package being damaged in transit, and you will also not be able to claim compensation. can help you ensure your package is secure, please review the below criteria and also review our packaging guidelines page to see how.
At a Glance:
Use good strong packaging, put lots of cushioning inside the box, wrap your item well and seal the box well.
When shipping outside the EU, customs in the country you're shipping to will determine what level of duty and tax to apply to your shipment (if any) dependant on the goods you're shipping them and why you're shipping them. For example if they are a gift or samples, then they are unlikely to incur as many charges as if you are selling them.
Every product has a commodity code (Also known as a Tariff code or harmonization code). Every commodity code has a different level of duty and tax in every country, if you don't state the correct code then the customs agent in the receiver country will need to literally guess it based upon the description you provide. This could result in your receiver incurring additional charges. The check the correct commodity code for the goods your shipping, click here
It is normal to bill these charges to the receiver, however we can charge these back to you, but you will need to pay a deposit equivalent to 25% of the value of the goods your shipping, the minimum deposit is £30. If the charges turn out to be less, we will refund your account accordingly. It usually takes about 3 weeks before any charges will be calculated. Please note there is also a £25 surcharge for this service.